326 Reviews Found
Confirmed Service Customer
We came in to have a recall taken care of and to have the group look at some pigments showing up in our paint. Your crew explained what was causing the spots and took our vehicle over to the body shop to clean up the spots. They were very helpful in taking care of our problems and we left feeling very appreciated. I believe our reps name was Bob. Thank you for the great service.
Gerald S.
Appleton
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Confirmed Service Customer
Overall the check in person that I dealt with was very nice - she made the experience better but unfortunately I just lately haven't been enjoying the services provided outside of that. The online booking has never been really user friendly in my opinion and when I have been able to use it the last time they said it was booked for the other area or something but that it was ok they can take care of it in the Express Lube area. I never selected an area therefore I feel it is very hard to know where to go anytime I book. Lastly they forgot a rag inside my car and never re-set my Air Filter setting even though it was mentioned that was replaced. Last time they didn't reset my Oil, they reset that this time but not the Air Filter. Luckly it is very simple for me to reset I just question it being completed or time being taken when everything isn't reset especially since this appointment took a full hour.
Jade S.
Appleton
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Confirmed Service Customer
They kept me updated as to car test results, part being ordered and approx arrival time as well as estimated fixing time. Nice waiting room with TV and wi fi. Car now runs great.
Mary T.
Hortonville
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Confirmed Service Customer
Recall service in and out in less than half hour.
Steven C.
NEENAH
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Confirmed Service Customer
2 concerns. (The above rating is based on the most recent experience) (1) Not sure why the techs feel they must lift the tires/wheels to shoulder height to remount on to the vehicle (had tires rotated as part of the service). Watched tech really struggle to lift the tire, and then he dropped it in the process. Seems like a dangerous approach from both a body fatigue/capability standpoint and a safety standpoint. And, when things are dropped, damage may occur. (2) Express Lube Leader had to help me process the payment on my phone as the procedure for payment has now changed. The issue is that there were charges for the tire rotation even though I purchased the tire protection plan when I purchased tires. Tire rotates are supposed to be free, correct? The Express Lube leader said that he now needs to go to Accounting to get me a credit. Would like to know when that is supposed to happen, and how this error can be prevented going forward? I believe this is the second or third time this has happened for me.
Robert M.
NEENAH
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Confirmed Service Customer
Service was on time, quick and painless. Staff was great.
Stacey W.
Shiocton
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Confirmed Service Customer
Quick, easy, friendly, good communication and help - didn’t push any products, actually worked to help me save money. It was great!
Molly W.
Menasha
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Confirmed Service Customer
Tex new there was a problem with the switch so question took care of it right away. Very friendly
Raymond L.
APPLETON
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Confirmed Service Customer
Outstanding service and great attitude. Thank you.
John G.
KAUKAUNA
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Confirmed Service Customer
Katie was great. Mechanics made a small mess inside the car, but Katie arranged for complete inside cleaning on my next visit.
William S.
NEENAH
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Confirmed Service Customer
Had an appointment. Service was prompt and friendly.
Debra K.
DE PERE
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Confirmed Service Customer
From our salesman going above and beyond to bring our truck in for us, to our service tech/and writer... We felt that our business was valuable to them.
David P.
Shawano
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Confirmed Service Customer
I want to give a shout out to your young lady in the service department, when I arrived she was dealing with a very disgruntle customer and I watched her incredible ability to de-escalate the situation without raising her voice, a big talent for a young woman, kudos to her :)
Gregory K.
Lomira
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Confirmed Service Customer
Service of my vehicle repair done well and promptly.
Jim T.
MENASHA
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Confirmed Service Customer
Oil change and 36 point inspection. Did not have windshield washer to top off and forgot to change sticker
James W.
Neenah