326 Reviews Found
Confirmed Service Customer
I went to pickup vehicle at 5:00 and Gabe was the only one available. He was with another person so I waited and waited, place was a ghost town. after 20 mins i finally said I need to pickup my vehicle. He then tells me its at the quick lube?? So I walk over to quick lube and that place is a ghost town. I walked around and finally disturbed two people a lady and a young man sitting in an office. they look startled and unwelcoming. but this did have my invoice. not the typical experience.
Chase R.
Depere
Business Response
Good morning, thank you for the feedback. We hear you, I know how frustrating it can be when service is not as speedy. We are currently working on a solution and hope we will have all the kinks worked out by your next visit. Emily Wille Bergstrom Buick GMC
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Business Response
Good morning, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Business Response
Good morning Jovani, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Everything went well. Needed done for a trip and they did it.
Carol L.
HORTONVILLE
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Confirmed Service Customer
Staff was friendly, accommodating, efficient and made me feel important!
Sharon H.
greenville
Business Response
Good morning Sharon, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Took vehicle in for a squealing noise. Told us about other problems, but did not fix the problem we took it in for. $3000.00 later and still have the squealing noise. Not happy.
Gregory H.
Grand Chute
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Confirmed Service Customer
The person in charge of the service was excellent. He was very patient with me. I was told when I called for the appointment, I could get the oil change for 49.99, because on the previous oil change I didn’t show the coupon beforehand. when I paid, she wouldn’t accept it, but signed it so I could use it this time. Well, in the meantime I hid it so well, I couldn’t find it. Why do you not put on the coupon, it needs to be shown when I arrive. Most of us would present it at payment. That didn’t set well with me. Also, I don’t like the new payment method.
Shirlyne V.
Appleton
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Confirmed Service Customer
It was a great experience. Everyone was nice, informative on the process, and conducted my service efficiently.
Grant K.
Milwaukee
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Confirmed Service Customer
I was scheduled to have a scratch buffed out (which looks fantastic) and have my squeaking, loud brakes serviced. I waited for 3.5 hours and left with nothing done to my brakes. I was told I would hear what was planned to do about my brakes once Madison Bergstrom got back to Katie and she would call me. It has been 5 days since I left and I still have not heard from anyone. I’m very disappointed.
Jessica H.
Appleton
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Confirmed Service Customer
The oil change was done in a timely manner. Thank. JM
Jeffrey M.
APPLETON
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Confirmed Service Customer
Emily was FANTASTIC…she address my flat tire immediately with service at no charge. Her courtesy is an example to all!! Incredibly service oriented to her customers!!!
Richard D.
NEENAH
Business Response
LOVE this. Thank you so much Richard, don't forget to bring your dogs next time you visit! Have a great weekend! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Given misleading quote on service....like bait and switch
Robert A.
APPLETON
Business Response
Good morning Robert, thank you for the feedback. We hear you, I know how frustrating it can be when a estimate is a little higher based on year, make, and model of the vehicle. Our oil changes START at $64.99 not including taxes and fees. We would be happy next time to give you a written quote before we service your vehicle next time you bring it in so there won't be any issues or concerns on price. Thank you, and have a wonderful day! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Very thorough description of what they were going to do before they looked at my car, and then they went through everything with me afterwards. Felt very satisfied. The waiting area was welcoming.
Michelle M.
Appleton
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Confirmed Service Customer
Service was good but when I got home there was oil smudges all over my white fenders. They could have washed it.
Jeremy R.
Appleton