334 Reviews Found
Confirmed Service Customer
Done in a timely manner. People at dealership are always friendly.
Ryan D.
Kaukauna
Business Response
Good morning Ryan, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
I was immediately greeted when I drove up. The service manager was friendly and helpful. The service was completed quickly.
David R.
Appleton
Business Response
Good morning David, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
This was the first service on our new car. The staff was great, very kind and helpful!
Faye W.
Appleton
Business Response
Good morning Faye , Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Very friendly and professional service. That is an important reason I keep coming back.
Lamont D.
NEENAH
Business Response
Good morning Lamont, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
The did not fix my problem, yet I was still charged $572.00
John B.
Menasha
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Business Response
Good morning Randall, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Oil change was fast, inspection was fine. Clean waiting area. See ya next time:)
Grace B.
Appleton
Business Response
Good morning Grace , Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
I'm a little disappointed that I was not contacted by the service department when my truck was finished. I called the service department to check on my truck and nobody answered. Someone from the express lube finally answered the phone and went to the service department to check on my vehicle. I was also charged more than $194 for a software update that Katie told me would be covered under warranty. On a positive note, the work by the technician, diagnostics and repair, was excellent.
Brian P.
GREENLEAF
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Confirmed Service Customer
Everything went as expected great service department very courtesy well done work.
Jim C.
Weyauwega
Business Response
Good morning Jim, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Sales Customer
Kim and Lee were very helpful and made sure I understood every step of the process. Kim seemed just as excited about my new car as I was.
Julie O.
NORTH FOND DU LAC
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Confirmed Service Customer
I went to pickup vehicle at 5:00 and Gabe was the only one available. He was with another person so I waited and waited, place was a ghost town. after 20 mins i finally said I need to pickup my vehicle. He then tells me its at the quick lube?? So I walk over to quick lube and that place is a ghost town. I walked around and finally disturbed two people a lady and a young man sitting in an office. they look startled and unwelcoming. but this did have my invoice. not the typical experience.
Chase R.
Depere
Business Response
Good morning, thank you for the feedback. We hear you, I know how frustrating it can be when service is not as speedy. We are currently working on a solution and hope we will have all the kinks worked out by your next visit. Emily Wille Bergstrom Buick GMC
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Business Response
Good morning, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Business Response
Good morning Jovani, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Everything went well. Needed done for a trip and they did it.
Carol L.
HORTONVILLE
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Confirmed Service Customer
Staff was friendly, accommodating, efficient and made me feel important!
Sharon H.
greenville
Business Response
Good morning Sharon, Thank you for the perfect survey! We love to hear that guests are happy about their service they received! Have a great day, see you next time! Emily Wille Bergstrom Buick GMC
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Confirmed Service Customer
Took vehicle in for a squealing noise. Told us about other problems, but did not fix the problem we took it in for. $3000.00 later and still have the squealing noise. Not happy.
Gregory H.
Grand Chute
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Confirmed Service Customer
The person in charge of the service was excellent. He was very patient with me. I was told when I called for the appointment, I could get the oil change for 49.99, because on the previous oil change I didn’t show the coupon beforehand. when I paid, she wouldn’t accept it, but signed it so I could use it this time. Well, in the meantime I hid it so well, I couldn’t find it. Why do you not put on the coupon, it needs to be shown when I arrive. Most of us would present it at payment. That didn’t set well with me. Also, I don’t like the new payment method.
Shirlyne V.
Appleton
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Confirmed Service Customer
It was a great experience. Everyone was nice, informative on the process, and conducted my service efficiently.
Grant K.
Milwaukee