319 Reviews Found
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Confirmed Service Customer
This team does an amazing job addressing the issues quickly, efficiently, and effectively! Love this dealership!
Peter G.
APPLETON
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Confirmed Sales Customer
The whole buying experience was great! Tonya was always available & responded right away. I have been looking for this exact vehicle for months & finally found it 7.5 hrs away.
Kevin H.
Riley
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Confirmed Service Customer
I love being able to make an appt. In and out is key for me. Fast and easy.
Cheryl E.
Appleton
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Confirmed Service Customer
Service tech broke a wheel lug while doing tire rotation. I can understand that this can happen, what I don't understand is that it was going to take over a week to get a replacement and it would cost me over $100 for this one lug. I stopped at local auto parts store on my way home and replaced the wheel lug myself for $8. I can't believe that with the number of Bergstrom GM dealerships in the area, a standard wheel lug wouldn't be available.
Gene K.
Greenville
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Confirmed Service Customer
Service department was fine. The problem I had was my truck was coming in for service recall. The night before the service my wife came home with nail in tire on our Yukon. I called a little after 5 p.m. and receptionist put me on hold , then on hold again and again and then hung up on me. I called back again and same receptionist put me on hold again. I stated I just had to talk to service to get answer if I could send rim and tire in with truck service. On hold again said she would find someone in service. Came back on line 10 minutes and was told no one left in service department. Service department hours are until 6p.m. I was on hold for more than a half hour. Very Disappointed I wasn’t told right away no one left in service department right away.
Chad C.
APPLETON
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Confirmed Service Customer
Horrible experience you guys really dropped the ball. This is strike 3. Strike 1you lost my Cadillac for over a month only to find out you let Kolosso take you try to make it right by giving me tires. Strike 2 my daughters get an oil and the tech forgets to torque let alone tighten the lugnuts, she was supposed to get a refund never happened. Strike 3 she gets an oil change and leaves with the engine light on which wasn't on when she brought it there. She is told it's fine no big deal. Then the manager calls and says what do you expect it is old and has x amount of miles. I don't expect my vechicle to go out worse then when it goes in. The whole situation was a joke.
Nick K.
NEW LONDON
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Confirmed Service Customer
I brought my vehicle in for a simple battery problem and ended up leaving with much more done than necessary.
Bridget G.
Black Creek
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Confirmed Service Customer
Friendly, efficient and professional service!
Pamela V.
APPLETON
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Confirmed Service Customer
I arrived with a check engine light on with no appointment. They took it in and hooked it to run a diagnostic check and fix it immediately.
Michael S.
Ashwaubenon
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Confirmed Service Customer
Very helpful, professional, worked with us. Love Bergstrom!
Ann S.
Greenville
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Confirmed Service Customer
Was there for recall work on both of our vehicles. We live an hour and 15 minutes away. My truck went fine but they didn’t order all the parts for my wife’s equinox side detection mirror upgrade. So we had to leave the vehicle overnight and drive back down the next afternoon. I would presume GM lists parts needed for these so why didn’t everything get ordered. We were given an excuse of “this is the first one of these we have done “. After I complained about having to drive back down the guy gave us $20 off our oil change that we also had done
Christopher G.
Peshtigo