Confirmed Service Customer
Signed up for service appointment online, asked for synthetic oil change, tire rotation, and to get a squeak checked out. At check in again specified synthetic oil, did not receive it. Even leaving, agreed if the price was correct because it was too low if I received synthetic oil, assured it was synthetic. Rep made my tire rotation out to be a big deal(I will have to see if I have a lift available), rotated my tires but didn't check your pressures. On my drive home OnStar alarm, truck computer, all went off saying rear tire pressures were off. Had to stop in the pouring rain at a gas station to fix. Will not be going back to this dealership for maintenance or to buy my next vehicle. Incompetent people should not be working on $95,000 vehicles.
Joshua D.
Keene,
NH
Business Response
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