333 Reviews Found
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Confirmed Service Customer
Service is on time, the sales area was less than helpful. Two salesmen said if there is anything you need to come to my office and walked away that's real customer service.
William J.
SHAWANO
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Confirmed Service Customer
Very clean and the staff was extremely courteous.
Dustin V.
Appleton
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Confirmed Service Customer
Came in for an oil change and told them of a noise so they did take it over to the other shop to get it looked at. I was in a pinch for time as this was the weekend before Christmas and I had a number of errands to run before picking the kids up from school. They were nice enough to shuttle me to the mall while I waited to find out what was wrong with my truck. After an hour with no call I had to call them and they still did not get to it. Called back after another 30 minutes to tell them that we needed to get picked up and would have to get my truck looked at a different time as I had other errands to run which they then told me that my truck was apart and waiting for the part to arrive and it would be done between 1:30-2:00, I told them that wouldn't work but didn't have much choice as they already started to work on my truck. So I called again to get picked up and an hour and half later finally someone picked me up from the mall. I understand they were down a few drivers but if I would have known it would take this long I would not have gone, the drivers were very respectful and nice and I knew it was not their issue. So basically I wish they would have informed me that they were fixing my truck before taking it apart. I would have scheduled a different time to get it fixed. I also had to call our sales contact about 5-6 to find out what was happening with my truck and dealing with the shuttle service.
Amy K.
Appleton
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Confirmed Sales Customer
Erik, Pierce and the rest of the dealership staff were friendly, had a smile on their face and were wonderful to work with. I Would definitely recommend purchasing a vehicle through them.
Trevor S.
Negaunee
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Confirmed Service Customer
Signed up for service appointment online, asked for synthetic oil change, tire rotation, and to get a squeak checked out. At check in again specified synthetic oil, did not receive it. Even leaving, agreed if the price was correct because it was too low if I received synthetic oil, assured it was synthetic. Rep made my tire rotation out to be a big deal(I will have to see if I have a lift available), rotated my tires but didn't check your pressures. On my drive home OnStar alarm, truck computer, all went off saying rear tire pressures were off. Had to stop in the pouring rain at a gas station to fix. Will not be going back to this dealership for maintenance or to buy my next vehicle. Incompetent people should not be working on $95,000 vehicles.
Joshua D.
Keene
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Confirmed Service Customer
You scheduled an appointment to replace a part,and when I was there I was told the part hadn't been delivered yet,a phone call would have nice to say to wait to come in after the part was there
Mark B.
Appleton
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Confirmed Sales Customer
This is the second vehicle I’ve bought from Bergstrom, both times it was effortless. The process seems to be well oiled.
Scott S.
De Pere
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Confirmed Service Customer
I purchased a 2923 Buick Envision pickup on October 31,2023. November 15 I discovered the Navigation didn’t work. I called and took it in on November 20. I was informed a card was not installed and they couldn’t believe it wasn’t with the vehicle and I got the impression it was my fault and I took it. The missing card was ordered. Three weeks later I called and was told it just came in that day. I brought the vehicle in on December 12. The card was installed and I was told it was a very expensive replacement and they would try to cover it under the warranty and if not they would call me. I informed them I do not intend to pay for something that was supposed to be part of the vehicle when I picked it up. Again I got the impression that the feeling was I was responsible. My point is that if the vehicle had been properly checked before I picked it up thi shouldn’t have happened. On two occasions I called Kim, who sold me the vehicle about this issue and on both occasions she said she would get back to me and she never did. The chip or card or whichever was installed and works and I haven’t heard anything yet regarding the warranty.
David L.
APPLETON
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Confirmed Service Customer
Eric Wright (sales) and Bobby Thao (service) were amazing.
David L.
Appleton
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Confirmed Service Customer
Got me in right away, kept me informed, got it fixed and on my way.
Gary C.
NEW LONDON
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Confirmed Service Customer
Being the normal maintenance prior to our winter season all items were inspected and serviced as needed. Shortly after I was on my way.
Les W.
Neenah
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Confirmed Service Customer
prompt courteous service with any questions ansered as well.
Thelma R.
Appleton
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Confirmed Service Customer
Service seemed fine. I made an appointment, and it was 45 minutes after the time before my vehicle was started. So I was there for 90 minutes.
Steven V.
Appleton
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Confirmed Service Customer
I came in to get new tires put onto my truck and normally it takes about an hour and half and it took them over three and half hours to take the old tires off the rims and then to mount and balance my new tires. About an hour and half into the appointment they sent me the multi point inspection and they had my tires off the truck but they were just sitting on the ground and looked like they didn’t start taking my old tires off the rims. I was not pleased or happy on how long it took. I asked about two hours in if they were done yet and the service writer said they technician would be done in about a half hour. But 30 minutes went by then 45 minutes went by then an hour went by so i went back up to the service writer and said I needed to get going because i had an appointment i needed to get to and he told me the technician would be done in a half hour.
Carter M.
NEENAH
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Confirmed Service Customer
Person was courteous and explained everything. I had an appointment and was in and out as expected. Why did I have to provide my name and address at checkin when all that was in my appointment? Kind of annoying and redundant.
Paul H.
Appleton