Ordered cross rails for my 2017 GMC Acadia to be installed by Bergstrom. Came in for appointment once notified part was in. Sat in waiting room for over an hour to learn the part purchased did not have all the parts included. Had to reorder part and set up new appointment for another day. Feel parts to be installed by Bergstrom should be checked over prior to installation appointment being made. Wasted over 2 hours to get a simple job done at this dealership.