335 Reviews Found
Confirmed Service Customer
Very fast and courteous. Only dislikes were the tech forgetting to check my brakes and then only checking brakes on one side of my vehicle and proceeding to tell me all brake pads wear evenly when they don’t.
Shawna C.
Appleton
Was this review helpful?
Confirmed Service Customer
I will never have service done at Bergstrom again. Both my wife and I had our cars serviced there and, on both cars, I was told that the brakes need to be replaced soon. My wife's car went another year and a half without needing them. On my truck I was told last year that my brakes were good, then about a month later it was in for another service and then I was told they were bad. Last Saturday, I was told my brakes were bad again and they were just replaced about 5,000 miles ago and when I challenged the service writer, he told me it was because I didn't have the rotors replaced. Come on. Brake pads aren't going to go bad in 5,000 miles on a perfectly good rotor unless you have a caliper issue, and the service writer didn't say I did have a caliper issue. You really need people behind the desk that have morals and know what they are talking about.
John M.
APPLETON
Was this review helpful?
Confirmed Service Customer
My wife casually said she was having a busy week asking if I could have her car serviced as it needed an oil change. I made the appointment and later that day met the service technician. He asked about several items and all issues were considered to be reviewed and updated. The tires being previously purchased from them were due for rotation at no cost. Service was approved with approximately one hour to complete. One hour later and a brief discussion regarding a couple items for review next time oil is changed I was on my way.
Les W.
Neenah
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Service work on the truck was done exceptional. However, my dash computer control system said there is 54% life of the air filter left yet. In spite of this, a person came out and tried to get me to replace the air filter! It gave me a “try to take advantage of the customer “ feeling
Kurt E.
Appleton
Was this review helpful?
Confirmed Service Customer
All went well, so far. Have follow up appointment on Tuesday to replace leaking hoses of some kind. Don't really understand what the hoses do, but oh well. It's covered by the warranty... Hope it works out okay.
James P.
Menasha
Was this review helpful?
Confirmed Service Customer
From start to finish, fantastic job of keeping customer needs a top priority.
David H.
Appleton
Was this review helpful?
Confirmed Service Customer
My truck needed scheduled and unscheduled maintenance. Service advisor communicated frequently about status of services.
Jason F.
Appleton
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Excellent service. Very quick turnaround for the maintenance appointment.
Steve L.
Appleton
Was this review helpful?
Confirmed Service Customer
I originally brought my vehicle in the night before my scheduled service, but as I was dropping off my keys, they offered to do my oil change then! Saved my a lot of time and troubles trying to figure out transportation. I was very grateful!
Alyssa V.
Appleton
Was this review helpful?
Confirmed Sales Customer
Exceptional sales staff. EVERYONE was wonderful. Very professional and knowledgeable.
Randal A.
WISCONSIN RAPIDS
Was this review helpful?
Confirmed Service Customer
The labor charge of $2,767.84 was far in excess of the actual labor hours applied to the job. Unless there is an adjustment, I will no longer be a Bergstrum customer.
Otto C.
Appleton
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
The staff was very efficient. I was in and out of there in.less than 30 minutes.
Allen P.
Appleton
Was this review helpful?
Confirmed Service Customer
Gabe does a super job Helpful- through - knowledgeable-friendly
Lou G.
Hortonville
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
The oil change and tire rotation was done so fast, I questioned if it was even done. I didn’t even have a chance to finish my complimentary beverage.
Tom B.
Appleton
Was this review helpful?
Confirmed Service Customer
Thomas was great & knowledgeable, he kept me well informed brought me some of your famous Bergstrom cookies. And completed the work that could be done that day. I truly appreciate the service, & hospitality Thank you
Rene N.
APPLETON