I have been reluctant to connect with a large dealership. I was concerned I would be just another "number" in a large system as was my past experiences. I decided to take a chance on Bergstrom to purchase my vehicle and have it serviced here as well. I was not disappointed. I dealt with Nick in the service department. He did a great job coordinating the service appointment with my schedule. I also dealt with the shuttle driver Tom. He got me back to the service department in time for my next appointment. Both individuals were very professional. Overall this was a great experience.