Confirmed Service Customer
I came in to get new tires put onto my truck and normally it takes about an hour and half and it took them over three and half hours to take the old tires off the rims and then to mount and balance my new tires. About an hour and half into the appointment they sent me the multi point inspection and they had my tires off the truck but they were just sitting on the ground and looked like they didn’t start taking my old tires off the rims. I was not pleased or happy on how long it took. I asked about two hours in if they were done yet and the service writer said they technician would be done in about a half hour. But 30 minutes went by then 45 minutes went by then an hour went by so i went back up to the service writer and said I needed to get going because i had an appointment i needed to get to and he told me the technician would be done in a half hour.
Carter M.
NEENAH,
WI
Business Response
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