I was without a car for a week. I was unable to get a loaner because of covid. About 4 days later my check engine light came on again and car would not turn over. Back to the shop to see what is wrong again. Was not too happy.
This was my first oil change not under the 12 month guarantee of a certified pre owned. Your prices were very high compared top competition. You added unusual charges to my bill your staff could not properly articulate what they were for. I would not recommend routine maintenance to be done here and I certainly will not be going back.
I DID NOT appreciate that I had to reposition the steering wheel and seat! There is no reason for them to be changed, EVER!! For the short time the tech is in my vehicle to take it in and out of the garage they can be inconvenienced. Please make it a standard that the seat and wheels are not moved.
a couple issues. First off, I always check my engine oil after I have it serviced. oil level was fine but noticed oil smudge marks under the hood on cowling over radiator. I cleaned that up but noticed the next morning after my wife drove it out of the garage an oil puddle under the engine area. It looked like the old drained out oil. I assume when they drained the oil out it must have splashed underneath somewhere and overnight it dripped onto the floor. I wiped that up and will continue to watch each morning for a while. Not the quality work that I am used to from bergstrom.
Ryan: seemed like a honest straight forward guy when we met him on a Saturday, HE went over the vehicle with us and answered all our questions, we did not have time to do a test ride on Saturday when we stopped to look at a Canyon truck. Ryan did not pressure us at all on purchasing this truck, we heard on The next Tuesday when we called to demo the truck that it was now in GB and may be sold, so Ryan was going to get the white AT4 to Appleton for us so my wife could demo the truck and see if this type of vehicle is what she may want to order.,It ended up the black canyon did not sell and it was on its way back to Appleton, the rest is history we took it for a ride and said we will take it and in few days my wife had her new truck, Randy Miller
Had to bring my car back again the next day because they forgot to reset the tire pressure monitors for any of the tires after rotating the tires. Unnecessary hour of my time for something that should be routine after tire rotation.