oil filter was a lot more expensive than previous visits' driver seat was raised way up and was out of wack when I entered my vehicle (why would this be changed when I had an oil change and tire rotation?). Also, my car was not washed. You used to wash it with each service
I live in Green Bay. Brought in my Buick for oil change , didn���t even get half way home and my car was covered in fresh oil! Called the service department and was told they were too busy to take my phone call, so I called my sales rep and she got me thru to the service manager immediately! We had to tow my car to the Bergstrom dealership here in Green Bay cause there was no oil in my car! The Bergstrom dealership here in Green Bay was extremely helpful and thoroughly checked out my car. Also gave me a brand new loaner car till Monday. Of course this all happened on a Friday afternoon. I got lucky that there was enough oil in my engine to protect it from any damages. Turned out the oil filter they installed did NOT have any seal on it at all!!! That should have been caught by the mechanic!!
The system for getting a ride is way overkill. As an older guy , I think I had 6 text messages or more and at the end the driver who was great would have taken me to the wrong dealership with the instructions he had. What is wrong with sending a text to get me and Bergstrom responding they are coming - wasn���t impressed with all the bantering back and forth and was ready to turn off the phone
My service experience at the dealership was great. I was immediately greeted in the garage by a friendly staff member who took my keys and showed me to the waiting area. I was able to work comfortably in the waiting area until the work on my vehicle was completed. I received a text message letting me know that my vehicle was ready and moments later a staff member gathered me and walked me out to my car.