Customer Reviews

Was great

Simply Great

The labor cost was way too high. It should not take almost 2 hours to get and oil change and tire rotation.... very frustration.

Customer service was excellent and are happy that we get an honest update on the condition of the vehicle upon leaving.

This was my first service visit after buying a new car from dealership. I expected to be treated exceptional. Unfortunately, that wasn't the case. Here are a few problems - * no one came out to greet me - I had appt * couldn't help with anything but oil change, first check * no popcorn - Not everybody should eat cookies *Didn't bring car to me - was outside in snow, block away *Did not wash car

The service took more than an hour longer than indicated. Told me the tire wasn't repairable, but charged for a tire repair.

They are unable to adjust their schedules to help customers. So I had to schedule another appointment but when I had a question about my appointment nobody returned a response.

Tonya is AMAZING to work with as well as the finance guy I worked with! Very happy with Berstrom!!

Came in for oil change no apt.wait time was 2 hrs.was not in hurry was ok

You consistently provide customer service that excels above the rest. Thank you!

Excellent service

Absolutely no pressure, but very knowledgeable and helpful. Paperwork went very smoothly, with the “extras” offered, but not pushed aggressively. Overall, a very pleasant experience.

Did a good job

My first time experience for an oil change was good

Really appreciate that I was kept informed throughout the repair process; repairs look great

Frank was great b

Corey is second to none in his ability to accommodate unexpected service needs. We had a flat tire on our Terrain, and within 15 minutes of the discovery we made arrangements to for a tow and Corey rescheduled a friday appointment for an appointment thursday afternoon. Within 2 hours of having a flat tire at home in our garage, we had a repair, an oil change, and my Grand Prix had a repair made to a tire with a slow leak. Thats a good afternoons work.

Very professional staff!

I made an appointment for an oil change so that I would not have to wait. When I got there, I was told that I had to wait 11/2 hours for an oil change because they had only one technician on duty because of a previous day snow storm. I said I especially made an appointment so I would not have to wait long as I could not be gone from home a long time as I was taking care of a disabled husband. The manager went to the body shop and got a technician to come over to do my oil change. I was out in 1/2 hour and was happy about it

We always have great experiences at this dealership. Everyone is friendly and easy to work with.