This experince was good, with Erik, but we had a prior experience with a gentleman who would not asisist us at 7:45 pm, this was a negative experience and we took a few months to come back and take a look after this. Erik was very helpful and not pushy with his sales tactics which was a relief this time .
At a previous visit I had the tires rotated.After doing that the car had a vibration . I took it back and paid $58 for tire balancing. The service adviser at the lube express proceeded to tell me how he was brought there from another location to save the operation!!! When the car was finished he told me that one tire was very difficult to balance probably because a belt had shifted. I said belts break but don't shift.He responded he only told me what the mechanic said. He then assured me that everything was definitely o.k. The car still has a vibration $58 later. I then talked to another advisor who said to make an appointment to look into the problem, however they were booked for the day and I was going out of town for the weekend. I decided to come in the next week. Not the kind of service I expect from Bergstrom. Bring back service Mgr. Mitch!!