Leasing vehicle that was in the customer courtesy program - only 30% oil life remained when I took this vehicle off the lot. About 1 month into owning the vehicle and less than 1,000 put on and I have to schedule an oil change. I had an unfortunate tire issue and needed a new tire. I was able to get into service the next day. While in the service office, the mechanics were cussing loudly and could be heard. When I came back to pick up the vehicle 4+ hours later, the paperwork was not ready. I got to the vehicle and the spare tire had not been put back - I had to wait another 1/2 hour for them to do that. I worked at Bergstrom from 2004-2008 and if any of this happened back then, people would have been out of a job. Company-wide values and standards must have changed.
When we arrived, the designated drop area was not marked. This was part of the contactless process. Also, employees wearing mask should also wear it to cover their nose too. Just a few suggestion to improve. The rest of the experience was great!