Customer Reviews

They got me in before my appt. time and done much sooner too. Good People..... Great Team Shuttle Driver Tom is Great

Cody and Steven were very professional and friendly and allowed me to feel comfortable and confident about my decision to purchase my car from Bergstrom.

my only complaint was that the location seemed understaffed. I had appointment to drop-off the vehicle in the morning and had to wait several minutes for service writer...eventually the dept. manager helped me get checked in.

They helped my son with everything he needed.

Everyone was so nice and friendly. It made me feel at ease. Everything was explained very well and I feel if I have a question, they will be there for me.

Friendly personal, informative,great to work with thanks much!!

My service contact Daniel was very helpful with my repairs I needed done on my vehicle.

Service was handled in a very professional manner.

All work completed quickly and even included a wash. Very pleased.

Simple and quick

Waited 1 1/2 hours for an Express lane for an oil change and tire rotation. Is there something to improve such as allowing scheduled oil changes? Thanks

Routine service for oil change etc., and long awaiting fix on a tire that continued to leak air. The tire rim was the culprit and now all is well - Many Thanks!

Your crew did an excellent job!

I have been reluctant to connect with a large dealership. I was concerned I would be just another "number" in a large system as was my past experiences. I decided to take a chance on Bergstrom to purchase my vehicle and have it serviced here as well. I was not disappointed. I dealt with Nick in the service department. He did a great job coordinating the service appointment with my schedule. I also dealt with the shuttle driver Tom. He got me back to the service department in time for my next appointment. Both individuals were very professional. Overall this was a great experience.

They took care of the problem quickly, and very professionally.

Fast friendly courteous

Wonderful people!

The dealership staff demonstrated professionalism and customer care! Very impressed.

Very customer orientated.

I pulled into the quick lube on Saturday morning. Steve Thomson greeted me and took my keys. He didn't direct me to the lounge. But I knew where it was. Later while I was sitting in the lounge I noticed my car being parked outside to I went back to the service department and just as the service tech. was handing Steve my keys. Steve asked may I help you and I said those are my keys. He said I will total you bill. Then he said that will be $66.00 and I went no I bought the tires here and the rotation is free. He didn't even apologize for the error. For someone in customer service Steve Thomson has a poor customer relations skills. He did re-calculate my bill, but wasn't happy about it.