Customer Reviews

Warranty work accomplished in excellent fashion!

This is my 4th vehicle from Bergstrom Buick GMC. Everyone from sales, body shop and service is extremely friendly! I wouldn't go anywhere else!

Great service coordinator and technician. They both took time to explain to me what was wrong with my GMC Terrain. They were patient, knowledgeable, and kind.

I didn't have an appointment and stopped by to see if I could get a quick oil change and it was done for me.

Vehicle was in for regular maintenance and also for a warranty repair. Did not receive any hassles with the warranty repair. Service was excellent and timely.

From the minute I stepped in the door after making my appointment with the service advisor I knew I was in good hands. Got a new replacement truck for the time mine was in the shop and the service advisor was in constant communication with me on parts coming in and what the situation was with my truck each day. Always a satisfactory experience.

Always very nice people that work at Bergstroms makes it a pleasure going there for what ever reason.

Was able to schedule service at good time. Arrived a bit early and service started before my scheduled time. Completed service well ahead of schedule.

One word [ great ]

They said it would be about 1hour for the work to be completed. I was getting my keys back 45 minuets later and down the road I went.

Cory took good care of me and the Terrain.

Eric Wright our salesmen was very professional, didn't do any of the pressure antics you see at some dealerships. He took is through the car very thorothly answeriand ng any questions. We had the feeling they wanted us in the building where at other dealerships they just want to sell and then their done. We had a little advantage (and don't use this against him) he is our son-in-law. But I will tell you guys one thing after how he treated us and family is the hardest. If you don't keep him and he has a bad day which we all do. He's an excellent salesmen. He has a way of having the customer at times answer their own question. He will make you money and bring you repeat bussness. He did I super job and that's not me being family. bon You have a good young employee there "Don't loose him"

The staff was very friendly and explained what needed to be done. The work was done quickly and I had my car back good as new in no time.

I needed an oil change. They got it done in a timely manner. I was greeted cheerfully and was shown the lounge where I waited in a comfortable setting. Loved the cookies!

Having some issues with my vehicle and waiting to hear back to see what can be done. Vehicle serviced March 30th and it is now April 4th and still waiting. This is why I gave a low grade. Will wait to see when I hear back and what gets done.

Erik was awesome, no pressure but he did everything he could to make it work. He's the reason I continue to lease there.

I needed am oil change. Without an appointment I drove in and was greeted before I could get out of the car. They completed the job in the time they said it would be done..

The young gentleman who helped us provided the best customer service, and even threw in a suggestive sell comment about trading in our vehicle (tempting!). Give that man a raise! :D

Cory Hietpas is the reason I come to the dealership for my service.

Always a great experience and great people