I understand that COVID-19 restrictions and social distancing mandated that things be done differently, but communication was poor. I scheduled online and there was no notice that I would need to wait outside. I arrived in the rain to find out that I had to wait for an hour leaning against your building...no benches or chairs to even sit on. A highlighted sentence when I scheduled notifying me that we were not allowed in the building would have been appreciated so I could have made plans for a ride. I rescheduled. Also upon arriving, there was no one nor any sign telling people what to do. Just a sign to call to self check in. But when you did that, there was no clear instruction as to what to do with your keys, your car, or anything. Two days later when I arrived back I stumbled my way through the process and had to help three other cars who didn't know what to do. I also gave an elderly man who was waiting with nowhere to sit a ride home. The oil change itself was great, but clearer instruction was definitely needed.
I was cheduled for oil change and was sent link via text to use upon arrival. When we got there I used the link but needed to talk with a service tech. After speaking with the operater we were on hold waiting for the service dept to pick up standing around outside for about 5 mins. I hung up and started to walk to the door to see if anyone was inside and saw a salesman that happened to walk by outside. I explained to him that we were waiting for somebody to call me back and have been waiting for a whileand that nobody seems to be around. He said he would go inside and get somebody. Eventually somebody called me on my phone and we finally got checked in. After 3 hours we still had not received a call to say the car was ready for pickup, we drove to the dealership and again waited for a long time on hold just to be able to pay and get my keys. The system that you have in place did not seem to work for me that day and caused a lot of frustration. Thank you
It was great, just a little inconvenient because of Covid-19 had to get a taxi to go use a restroom as I didn't have anyone who could meet me there.but the service work was perfect. And car was washed when I got it back.
My sales rep Tonya did a great job overall, the buying experience during the Covid-19 epidemic was very easy and comfortable. When I came to pick up the truck, it is was ready to go along with my rep to explain and demonstrated all the features the truck had to offer. There was an unnoticed cleanliness issue at time of pick-up and it was address ASAP by my rep. Overall very happy with the vehicle and service, thx.
I always have excellent service I always deal with Steven in the service department and he is always happy and up beat he always full fills what ever service I need done even in a pinch . I was leaving for Florida and needed a oil change before we left the next day and Steven was able to squeeze me in last minute and he also made sure everything was good with my Acadia before we headed out the next day . Steven is amazing along with the whole team at 900 s nicolet road Appleton
Scheduled oil change/tire rotation for 2017 leased Enclave. Picked up car after work was done heard noise and unstable front end as we left the parking lot. Shortly after, we had to pull off the road as we didn't think the car would go much further due to the instability of the drive and for our own safety. Turned the car around and brought it back to the service center. Left note to make necessary repairs. We received a call the next day stating the found the problem - front drivers wheel not properly installed! Told the service manager this was unacceptable - this is supposed to be a certified service department so something as simple as this doesn't happen. We could have been in a serious accident. They should have heard or felt something driving it out of the shop. A comment was made that mistakes happen and they were sorry. That doesn't go far in my book when it comes to my families safety. I have leased two vehicles from this place and had all my maintenance done there. May take my business elsewhere after this.