This was my first service visit after buying a new car from dealership. I expected to be treated exceptional. Unfortunately, that wasn't the case. Here are a few problems - * no one came out to greet me - I had appt * couldn't help with anything but oil change, first check * no popcorn - Not everybody should eat cookies *Didn't bring car to me - was outside in snow, block away *Did not wash car
Corey is second to none in his ability to accommodate unexpected service needs. We had a flat tire on our Terrain, and within 15 minutes of the discovery we made arrangements to for a tow and Corey rescheduled a friday appointment for an appointment thursday afternoon. Within 2 hours of having a flat tire at home in our garage, we had a repair, an oil change, and my Grand Prix had a repair made to a tire with a slow leak. Thats a good afternoons work.
I made an appointment for an oil change so that I would not have to wait. When I got there, I was told that I had to wait 11/2 hours for an oil change because they had only one technician on duty because of a previous day snow storm. I said I especially made an appointment so I would not have to wait long as I could not be gone from home a long time as I was taking care of a disabled husband. The manager went to the body shop and got a technician to come over to do my oil change. I was out in 1/2 hour and was happy about it