My car was in for service for over a week, and I never received any update from my service rep regarding what was going on with my car. Then, I had to ask what they did to fix my car when I picked it up. Also, my husband who works for Bergstrom Kia told me that after servicing a vehicle the car is always returned washed or the customer is given the option to come in at another time to get it washed. My car was returned dirty.
The staff were short-handed and it limited their customer service. I have went there many times and had great service but this appointment fell short of my expectations. No offense to the staff. I understand it happens but I hope this doesn't continue. Thanks
Nothing was done that I requested. The staff/management in my opinion have no business what so ever being involved in the automobile service field. Very inexperienced and seem to have no idea as what I was asking to be performed. I understand to keep pushing vehicles through the service department faster to make profit from your competitors, but come on!! If your dealership wants more business I would suggest starting with teaching the whole lot of employees to take a little pride in their work and show a little professional craftsmanship. And believe me when I say this, but that Bergstrom dealership is not the only one that is struggling with poor quality of service. The whole Fox Valley of Bergstrom GM service departments are just plain poor service.