The was an error in the ordering of a part once my car was already at the dealership and Nick turned this into a positive experience by allowing me to have a loaner car (much newer than mine) over the long holiday weekend so I wouldn't be without a car. Great touch and why I keep coming back...oh, and that it's a clean place!
Granddaughters buick verano stalled and needed attention...Thankfully got it to Bergstrom's and the next afternoon it was fixed and ready to drive.The best part is the repair was under warranty...Thank you for the prompt service...Nick was our service advisor and is always professional and very nice. .
When I got there, they said it would be an hour and a half for an oil change - which was disappointing since when I have called in the past to make an appointment, they tell me just to come in rather than making an appointment. I expressed my displeasure with that fact to the gentleman and he handled it really well. In the end, it was only about 45 minutes and I enjoyed the cookies while I waited.
Every one was very welcoming when I arrived at the dealership. Great service. Explained everything very well as I went through the process of getting my new vehicle. Best dealership I've ever brought a vehicle from.
Service was good. Fast,& friendly. However, I made my appointment online for 2:30pm. When I arrived I was told I had a 2:00pm appointment. I have email confirmation for 2:30. You should look into that error on your part.
My brakes didn't get checked as part of the oil change inspection because I didn't have my tires rotated. I believe the price for tire rotation is too high. The price should be lower during oil changes or not at all.
The staff members that I worked with were sensational... They truly listened to what had happened to our vehicle and made sure that it was completed/restored back to how it was when I drove it off the lot! Enjoyed visiting with Tom our driver who brought me back home and would have picked me up to retrieve my vehicle except that the body shop had it done sooner than planned! Great job!