my only complaint was that the location seemed understaffed. I had appointment to drop-off the vehicle in the morning and had to wait several minutes for service writer...eventually the dept. manager helped me get checked in.
I have been reluctant to connect with a large dealership. I was concerned I would be just another "number" in a large system as was my past experiences. I decided to take a chance on Bergstrom to purchase my vehicle and have it serviced here as well. I was not disappointed. I dealt with Nick in the service department. He did a great job coordinating the service appointment with my schedule. I also dealt with the shuttle driver Tom. He got me back to the service department in time for my next appointment. Both individuals were very professional. Overall this was a great experience.
I pulled into the quick lube on Saturday morning. Steve Thomson greeted me and took my keys. He didn't direct me to the lounge. But I knew where it was. Later while I was sitting in the lounge I noticed my car being parked outside to I went back to the service department and just as the service tech. was handing Steve my keys. Steve asked may I help you and I said those are my keys. He said I will total you bill. Then he said that will be $66.00 and I went no I bought the tires here and the rotation is free. He didn't even apologize for the error. For someone in customer service Steve Thomson has a poor customer relations skills. He did re-calculate my bill, but wasn't happy about it.