I brought my 2012 GMC Acadia in for an oil change and a check engine light as well as an intermittent traction control light. I dropped the Acadia off at 8:30 am in the morning and the service rep confirmed the number to call me at when the had a better estimate of any maintenance costs. I never received a call back from the dealership and had to call them finally in the afternoon to see what was going on with my vehicle. I found out the amount of work needed to be done could not be completed by the end of there service day so I was forced to leave my vehicle at the dealership and had to rearrange my family's schedule since we were now down to one vehicle. When I did pick up my Acadia the next day I asked what was going on with the traction control light and the service representative told my that light was probably coming on because the check engine light was coming on. That doesn't seem to be the case because it has come back on twice since picking it up from the dealership. Now I likely have to make arrangements to take my vehicle back a second time.
I find that your prices are out of line. Again, what is involved in rotating tires that it costs 20 bucks? Tire rotation should be FREE with a oil change if it is needed but the HIGH OVER HEAD at Bergstroms is taken advantage of your customers. This is the second time i've taken this survey. I got nothing but the run around reply from the first one I filled out, SHAME ON YOU.
status quo - estimated time for completion was 30 minutes over what was communicated. I'm not walking away impressed but neither disappointed. Pretty much meh. You almost kind of feel like a number now versus the quality connection.
Came to look at a new GMC Yukon XL. Salesman came out to see if we needed any help. At that point we where looking at the 2018. We asked if they had any 2019 available. He said yes they where on the other side of the lot. He gave us his business card and said if we had any questions we could call him. He then walked away. We came back the next day, worked with another salesman and brought a 2019 GMC XL Denial.