Eric Wright was our sales person. This is the 9th new vehicle we have purchased from Bergstrom and he rates among the top three sales people we have been privileged to work with. When the time comes to purchase our next vehicles, we will definitely be visiting Eric again.
Follow up before we purchased was great. Follow up on questions / concerns afterwards was not. Too many negative surprises along the way and the no negotiation rule didn’t allow us to recoup anything to get back to neutral. Hours were less than desirable. Always felt like we were rushing to accommodate your schedule and not being catered to as the customer. Vehicle and initial price were very good though and sales associate was knowledgeable and helpful.
Cody was great! He listened to my situation and got me in the vehicle I needed / wanted within my budget. He was very knowledgeable about the vehicle and answered all of my questions. I have been a GMC owner for several years, and will continue to be :-)
Came in for service because we had to have roadside assistance jump start this new truck with 800 miles on it. Took it to Bergstrom GMC Appleton for the battery and also for badly squeaking brakes. Bergstroms said battery is fine and the brake squeak is normal from the backer plate. The next day, my truck woudl not start again. Was taken into another GMC delaership, battery was junk and the driver's side back plate on the brake rotor was dented in rubbing on the rotor. This was fixed correctly by the other dealership. Bergstroms did not treat me like I would be treated had a bought this truck from them is my feeling...wont be back there anymore..
The drivers door window was down and would not come back up. I called and at 11:30 and by 4:30 I had the repair made and GMC Canyon picked up. I had switched repair shops where I was having service done base on a cost recommendation of a friend. When I called them about the window the soonest I could get the window operator repaired would this coming Monday. Thanks again for making the repair so promptly.