When I came to pick up my car at around 4:15 pm there was no one around to help me. I walked around between service and parts. There was 3 guys talking in the offices across from service but to busy doing nothing except talking among themselves to help me out or find someone from service for me. Finally someone walked through and I asked if I could pick up my car. Your service department is not marked properly. Confusing to make a night drop off and also to pick my car up. The dealership cares about the sale but after that you drop the ball.
Corey was a great help in assisting me in choosing the best tire for my 2015 Yukon XL Denali and also reminding me that an oil change was due AND that he could accomplish it while I was there getting new tires.
As always the service was good and I was excited that with the additional protection plan I purchased with my tires it covered a brand new one after blowing it out. The only thing that could have changed about this visit is the car wash. It is great that my car was washed and I enjoy that Bergstrom will at times offer this service. However, when I'm asked if I have a few minutes for it to be done I expect that it truly only takes a few minutes. In this particular instance it took about half an hour, which when doing this during a work day is sometimes hard to take.
Frank Beach, our salesman was Phenomenal! Very focused on detail and is very knowledgeable in our vehicle's specifics. He, along with Jordan who completed our financial portion and Nick, who worked alongside Frank when we picked up...... they were all great! I had leased once before through the same dealer and this time by far was a more superior experience. Thank you so much for your service!
I have been buying cars from Bergstrom for many years. The service never changes. Tim, Steve and Kyle were amazing at GMC Bergstrom in Appleton! They took the time to find me the exact car I wanted. They were prompt to answer any of my questions even on their day off. You can really tell how happy the staff is there, from the first smile walking in from the receptionist to every employee that I walked by, very professional! I highly recommend Bergstrom!