I had made an appointment for an oil change at least a week ahead of time for 3:30pm. I made special arrangements to leave early from work so I could have my vehicle there by 3:15pm. I ended up waiting for my vehicle to finish up until 4:45. In the past it has taken 30-40 minutes. I was late picking my daughter up from track practice. I will be taking our vehicles elsewhere from now on.
My Envoy will need to go back in for service for the third time since initial drop off, as the check engine light is now on (wasn't when I brought it in) and I can STILL smell gas leaking. After spending nearly $1300 and Bergstrom having the vehicle nearly a week. I'm pretty unimpressed at this time.
Dealer ship was good, I'm extremely disappointed with my GMC being a new truck and they find a broken wire in my trail hook ups which are seldom used. Sounds more like a flaw from factory and I paid for it.
The repair went smoothly once we received the letter from GMC that they would cover it. However, I did not feel I got the best response a few months ago when I brought it in for this issue when I wanted to know if the extended warranty would cover it, but this was addressed already on a previous survey. Just happy it is fixed now!
Great service. Very friendly and efficient. My only disappointment was not having my truck run through the carwash like they do in Green Bay. Otherwise will definitely keep purchasing from this location!
This pertains to service dept. only. Made appt for oil change and repair of spring on tailgate. Advised ahead of time for part needed to have available at time of service. On day of appt., no part was ordered a head of time and oil change and tire rotation and air filter took 1 1/2 hrs to complete. Unacceptable!!!! After leaving Bergstrom's, the fan system on heat/cool sounded like airplane taking off. Called and they said bring it back in. Upon taking it apart, they found a leaf that they missed to get out. Why would they not test system after repair? This issue took them over 2 hrs to complete. Unacceptable!! Then my truck sat in parking lot over 15 mins. and still no one came to get me. I finally went to service area to get my keys. I was at Bergstrom's the 2nd time for almost 3 hrs. Unacceptable!!! What happened to your Service Dept.????? Now we have to return on Thur. because they didn't have the spring in stock and then have a family funeral to attend. It better not take more than 1/2 hr to put that spring in the tailgate. We live 125 miles from Appleton. We have better things to do then sit at Bergstrom's all day and return again. So very disappointed in your service dept. Quality has gone downhill!!!!