Service was slow. I thought I planned for enough time for the visit AND stop for lunch. I did manage a drive through/non healthy visit. More importantly service dept has really deteriorated since Mitch (former service mgr) left. I no longer feel I'm appreciated. I'm just a $ sign.
Bergstrom GMC Appleton treats me with respect every time I visit. I always feel welcome by staff. Everyone is friendly and seem genuinely concerned if customers are satisfied. The staff at Bergstrom have always assisted me with any legitimate concerns I've had. The facility is always clean and the refreshments offered make you feel they appreciate your business. Service managers have always gone to bat for me when maintenance concerns arise. I bought three new Acadias from Bergstrom GMC and they'll be my first choice for the next one.
My check engine light was on and I took my vehicle to Bergstrom. Steven assisted me with fixing my vehicle in a timely manner, he was professional, and he kept me up to date on the progress while fixing it. Steven is a real asset at Bergstrom. He radiates that he loves his job and takes pride in his work. Thank you~
Had my truck in for an oil/filter change and tire rotation which my receipt clearly showed. When I got home I noticed the tires were never rotated. Called the dealership and got it back in. Was never given a reason why the tires were not rotated. No sorry and no offer of any sort of compensation for my wasted time and expenses.
I am a widow and my husband always purchased our cars. I found myself in the position of needing a new car. My salesperson, Ryan was FABULOUS and took a great deal of time with me as I waded through all the information. I ended up buying a Buick and I couldn't be happier! Ryan made a scary and tough decision fun. He was so patient and nice and I would certainly recommend him and the dealership to anyone considering buying a Buick. Give that man a raise he is awesome!! Thank you and again I LOVE my new Buick!