I happened to be watching through the service door window when they were removing my truck from the list, the technician caught the front lower air dam on a tire that was on the floor which damaged the air dam. He attempted repair but was unsuccessful. I alerted the service manager, the technician did not mention it, if I had not alerted him or seen the incident myself I would have taken the truck and not known. The service manager is ordering the replacement part, the technician should have alerted the service manager. In addition to this, the time waiting for the oil change and tire rotation was an hour and forty five minutes. I used the express lube lane, I have called to make appointments int he past and they continue to tell me an appointment is not necessary and to use the express lane.
I had a 9:00 appointment to have various service items done on my vehicle. I had made an online apt and had chosen service items that included oil, filter, tire rotation, battery check - for the total of approximately $59.00. It was busy at the dealership and some mix-up going on but I still met with a service person at 9:10. I was told the work would take 45 minutes. The work finished at 10:15 and when I went to pay the service person said I owed $29. The work I had requested wasn't done. The only thing done was an oil change. I didn't have time to stay for the remaining work to be completed. No explanation was given other than that they were really busy.
I think the service prices are a bit high - especially for routine maintenance. Service was great and attention was good, I gave the low rating because I feel I over paid - especially to get spark plugs changed. When I pay that price I at least expect a loaner to be available to drive around for the day.
Tech forgot to reset the filter percentage. No biggie. Nick schooled me on the process. Disappointing after getting In Denali that it was forgotten. Live 1.5 hours away. Didn’t want to have to drive back. All ok though.
Your staff called, texted multiple times to remind me of oil change needed from info on On-Star. While we were getting close there was no rush yet your staff person was actually annoying in her desire for me to make an appointment.