334 Reviews Found
Confirmed Service Customer
The service manager never called or communicated in the three weeks I dealt with him. I tried to set up an appointment with him three times and he never confirmed any of them. I was also never told about the deductible I had to pay. I specifically asked what I could need to pay up front, including deductible, and he told me there was no deductible and everything done would cost me nothing, that it would all be covered under warranty. Then when I got my car back there was residue from the work they did smeared all on the exterior of my vehicle. I ran it through the car was on my way home and it still didn't come off. I had to take a towel and scrub it off. Definitely not impressed.
Madelyn S.
SHERWOOD
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Confirmed Service Customer
GMC / Buick Quick Lube (Old Saturn dealership) is pretty outdated on the inside, time for an upgrade.
David P.
NEW LONDON
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Confirmed Service Customer
Diagnosed the problem and ordered the part. The installation appointment was easy to set up and they finished install while I waited. I saw refreshments when I sat down, but did not have the time to partake as the truck was finished quickly.
Brian B.
Middleton
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Confirmed Service Customer
I sent this email to Gabe yesterday morning—yet to hear back, which is extremely concerning: ——— I brought our Enclave in this morning for an oil change and tire rotation. I have a couple concerns I wanted to pass along that I feel you should be aware of: - My appointment was at 8:30. I arrived at 8:25 and was told it’d be 30 minutes. At 9:05 I watched them move the vehicle outside (timing was no issue at that point). I then watched a customer that arrived after me get called into the office to complete her service. At 9:30 I finally went into the office myself and had to interrupt them…I had a 10am meeting in Green Bay I had to get to. I paid and left at 9:35. I ended up having to reschedule my 10am meeting since I was now not going to make in time. - When I arrived outside to my vehicle, I found the driver’s window had been rolled down and not out back up. That would not have normally bothered me, but it was drizzling. The entire inside of my door was now wet. I’m not one to send emails like this, but these are big enough issues that I will not be scheduling any further appointments with your location. I’ve always had great experiences with Bergstrom, but this falls in line with what others have told me about your service quality that I’ve always defended your company against. Again, wanted you to be aware.
Wendy V.
Appleton
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Confirmed Service Customer
I dropped my vehicle off at 7:30 a.m. I was told it could take a couple of hours to figure out what was wrong. I was told someone would give me a call when they determined what needed to be fixed. Finally 1:00 p.m. came around and I still hadn't heard from anyone. I called and was told my vehicle needed a thermostat and that the part was available at Bergstrom Chevy. They said they could get it and they quoted me $1,080.00. They said it would take 4 hours of labor. I questioned if it could be done that same day and they said yes. I approved the estimate at 1:04 p.m. They texted me at 2:54 p.m. saying my vehicle was ready to be picked up. Immediately I thought great I saved some money on the labor because it obviously didn't take 4 hours. I got there and the estimate was over $1,200.00 and they included 4 hours of labor. $880.00 in labor when from the time I approved the order, they went to get the part and they fixed my vehicle it was only 1 hour and 50 minutes. I was in complete shock that anyone could honestly do that to a person. That is stealing in my book. After 30 minutes of telling them I was not paying for that, they agreed to only charge for 2 hours of labor. I have been a long time Bergstrom supporter. I have taken my last 3 vehicles there for service and bought my last 2 vehicles there. It is sad to say I will never go back.
Amy V.
NEENAH
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Confirmed Service Customer
Came in the day after my scheduled appointment and they were still able to accommodate me in a timely manner.
Scot S.
Appleton
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Confirmed Service Customer
Staff was very friendly, service was great! I was told an estimated job completion time & it was done faster than expected.
Holly S.
AMHERST
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Confirmed Service Customer
Had oil changed and again grease finger prints on door and hood. Called and scheduled just an oil change and they performed a tire rotation also. The tech told me that I ordered the rotation but I did not. He did remove the charge. Tire pressure monitors were not changed with the rotation.
Brian C.
Appleton
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Confirmed Service Customer
Met by service manager, talked about appointment, kept me updated and everything went well
James W.
Neenah
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Confirmed Service Customer
I first went to quick lube place on Green Bay Rd and they told me it would be over 1-1/2hr before they could even get to me yet there was only one car in front of me. I then when the Appleton GMC quick lube and they got me in right away. I will be going to Appleton GMC quick lube now for oil changes.
Mark S.
Greenville
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Confirmed Service Customer
Service was incredible as always. The staff is welcoming and helpful. The waiting area is exceptional. Love the friendly shuttle service. Communications from appointment booking through pick up was great.
Charles B.
COMBINED LOCKS
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Confirmed Service Customer
The people were very courteous, and very efficient.
Stephen F.
Kaukauna
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Confirmed Service Customer
They were very nice and helped me see if I had warranties left to cover what needed to be done.
Jenna K.
Waupaca
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Confirmed Service Customer
This team does an amazing job addressing the issues quickly, efficiently, and effectively! Love this dealership!
Peter G.
APPLETON