349 Reviews Found
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Confirmed Service Customer
WE BROUGHT A 23 GMC TERRAIN THERE FOR SERVICE BECAUSE IT DID NOT START WE WERE TOLD IT WAS THE ECM MODULE AND IT WOULD BE COVERED UNDER WARRENTY. YOU CALLED US THAT IT WAS DONE AND WHEN WE GO TO PICK THE VEHICLE UP YOU CHARGE US $552.32 AND YOU STATE THAT IT WOULD NOT BE COVERED UNDER WARRENTY.
Femal'S F.
APPLETON
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Confirmed Service Customer
I was met outside by my vehicle, attendant confirmed my name. Car was brought in promptly, I relaxed in lounge. Cookies were gone:( Was told service would take 45 min. Was done in 35. In and out. Nice experience. Hard to find these days.
Patricia V.
Little Chute
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Confirmed Service Customer
I’m reviewing on my follow up appointment this is the second time this has happened to me when I get my vehicle back that it is filled with black fingerprints on the door, center console and glove compartment which is very disappointing when my vehicle is clean when I get there
Aaron S.
Greenville
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Confirmed Service Customer
I had a low tire message on my way to meeting people for dinner. Your technical people identified there was a nail in the tire. They were working on one persons vehicle, but mine was next to me and got me out of there in 45 minutes and I was able to still meet my friends for dinner I was late but that was OK. I got my tire fixed fast.
Mary O.
Neenah
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Confirmed Service Customer
When checking in with Taylor Ray for an oil change, I asked her if someone could check my GPS because I was unable to get voice directions. She said all of the mechanics were busy but she would check. A few minutes later she came into the waiting area telling me she had found the problem and fixed the GPS. This kid of service is what keeps me driving Buicks and being a Bergstrom customer. Thanks Taylor
Jim W.
Appleton
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Confirmed Service Customer
My Husband died last year and he had told me to always take the car to Bergstrom's for any work to be done on it. I did that and the person helping me is Bobby Thao. I don't worry about the car because he takes excellent care of everything. All I do is call him and it is done. This last visit was exspensive, but he explained the situation and I was comfortable with the repairs. I trust his advice. Plus, he took care of the extra things like having the shuttle take me to my physical therapy appointment and then had them drive me home. The next day he called when my car was ready to pick up. Plus, he had the shuttle pick me up at home and take me to get my car. This is more then I could ever expect. I appreciate the excellent service I receive from Bobby. And I have to add, my car runs lke a new car.
Jean B.
NEW LONDON
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Confirmed Service Customer
Not sure which service this survey is for. I received a new 6,2 motor because lifters stuck and cam was destroyed. After two months my new engine came in and was installed. All went well. I was told to adhere to normal brake in procedures. After about 200 miles , I checked the oil level and nothing showed on the dip stick. Took truck back and Bergstrom did complete oil change. After about 2000 miles , a large pool of oil showed up under the truck. I was not sure how long I was losing oil. I crawled under the truck and found the oil filter very loose and oil leaking. I tightened the filter, check oil level and added a quart. Will bring it in for complete oil change in a couple weeks. Hoping for better luck this time.
Gerald V.
NEENAH
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Confirmed Service Customer
Once I got a call back things went smoothly. Unfortunately I had to call twice in order to get a quote for the tires I purchased. But the appointment and service was completed quickly and easily.
Darrel U.
Greenville
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Confirmed Service Customer
Came in and was greeted outside and they asked my name and then took care of me. Completed fast and I was back on my way.
Thomas B.
Greenville
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Confirmed Service Customer
September 21 not 26. I was treated with respect and honesty.
Kenneth B.
Kiel
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Confirmed Service Customer
Originally called to confirm hours of express lube and was told it was open until 7. Stopped in at 5:30 to find out it closes at 6 so there wasn’t enough time to complete an oil change that day. Came back the next day and had it done. Was informed that I was low on washer fluid and that it was filled up by the tech. Later that day a dash light came on notifying me I was low on washer fluid. When I checked the reservoir it hadn’t been filled as stated by the service advisor.
Ryan S.
HORTONVILLE
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Confirmed Service Customer
Very professional listened to my comments and explained findings in detail with a video.
Arthur S.
APPLETON