Confirmed Service Customer
I purchased a 2923 Buick Envision pickup on October 31,2023. November 15 I discovered the Navigation didn’t work. I called and took it in on November 20. I was informed a card was not installed and they couldn’t believe it wasn’t with the vehicle and I got the impression it was my fault and I took it. The missing card was ordered. Three weeks later I called and was told it just came in that day. I brought the vehicle in on December 12. The card was installed and I was told it was a very expensive replacement and they would try to cover it under the warranty and if not they would call me. I informed them I do not intend to pay for something that was supposed to be part of the vehicle when I picked it up. Again I got the impression that the feeling was I was responsible. My point is that if the vehicle had been properly checked before I picked it up thi shouldn’t have happened. On two occasions I called Kim, who sold me the vehicle about this issue and on both occasions she said she would get back to me and she never did. The chip or card or whichever was installed and works and I haven’t heard anything yet regarding the warranty.
David L.
APPLETON,
WI
Business Response
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