Confirmed Service Customer
Came in for an oil change and told them of a noise so they did take it over to the other shop to get it looked at. I was in a pinch for time as this was the weekend before Christmas and I had a number of errands to run before picking the kids up from school. They were nice enough to shuttle me to the mall while I waited to find out what was wrong with my truck. After an hour with no call I had to call them and they still did not get to it. Called back after another 30 minutes to tell them that we needed to get picked up and would have to get my truck looked at a different time as I had other errands to run which they then told me that my truck was apart and waiting for the part to arrive and it would be done between 1:30-2:00, I told them that wouldn't work but didn't have much choice as they already started to work on my truck. So I called again to get picked up and an hour and half later finally someone picked me up from the mall. I understand they were down a few drivers but if I would have known it would take this long I would not have gone, the drivers were very respectful and nice and I knew it was not their issue. So basically I wish they would have informed me that they were fixing my truck before taking it apart. I would have scheduled a different time to get it fixed. I also had to call our sales contact about 5-6 to find out what was happening with my truck and dealing with the shuttle service.
Amy K.
Appleton,
WI
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
My truck needed scheduled and unscheduled maintenance. Service advisor communicated frequently about status of services.
Confirmed Service Customer
The staff was very efficient. I was in and out of there in.less than 30 minutes.
Confirmed Service Customer
The oil change and tire rotation was done so fast, I questioned if it was even done. I didn’t even have a chance to finish my complimentary beverage.
Confirmed Service Customer
Service rep was very easy to work with. I showed early for a scheduled service. They had my vehicle complete even before my original scheduled time.