Confirmed Service Customer
I dropped my vehicle off at 7:30 a.m. I was told it could take a couple of hours to figure out what was wrong. I was told someone would give me a call when they determined what needed to be fixed. Finally 1:00 p.m. came around and I still hadn't heard from anyone. I called and was told my vehicle needed a thermostat and that the part was available at Bergstrom Chevy. They said they could get it and they quoted me $1,080.00. They said it would take 4 hours of labor. I questioned if it could be done that same day and they said yes. I approved the estimate at 1:04 p.m. They texted me at 2:54 p.m. saying my vehicle was ready to be picked up. Immediately I thought great I saved some money on the labor because it obviously didn't take 4 hours. I got there and the estimate was over $1,200.00 and they included 4 hours of labor. $880.00 in labor when from the time I approved the order, they went to get the part and they fixed my vehicle it was only 1 hour and 50 minutes. I was in complete shock that anyone could honestly do that to a person. That is stealing in my book. After 30 minutes of telling them I was not paying for that, they agreed to only charge for 2 hours of labor. I have been a long time Bergstrom supporter. I have taken my last 3 vehicles there for service and bought my last 2 vehicles there. It is sad to say I will never go back.
Amy V.
NEENAH,
WI
Business Response
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