Confirmed Service Customer
I sent this email to Gabe yesterday morning—yet to hear back, which is extremely concerning: ——— I brought our Enclave in this morning for an oil change and tire rotation. I have a couple concerns I wanted to pass along that I feel you should be aware of: - My appointment was at 8:30. I arrived at 8:25 and was told it’d be 30 minutes. At 9:05 I watched them move the vehicle outside (timing was no issue at that point). I then watched a customer that arrived after me get called into the office to complete her service. At 9:30 I finally went into the office myself and had to interrupt them…I had a 10am meeting in Green Bay I had to get to. I paid and left at 9:35. I ended up having to reschedule my 10am meeting since I was now not going to make in time. - When I arrived outside to my vehicle, I found the driver’s window had been rolled down and not out back up. That would not have normally bothered me, but it was drizzling. The entire inside of my door was now wet. I’m not one to send emails like this, but these are big enough issues that I will not be scheduling any further appointments with your location. I’ve always had great experiences with Bergstrom, but this falls in line with what others have told me about your service quality that I’ve always defended your company against. Again, wanted you to be aware.
Wendy V.
Appleton,
Wi
Business Response
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