After an accident, our guests typically have similar questions. We are here to help, please give us a call at (920) 735-2900
Do I have to pay a deductible?
Simply put, the amount of deductible that you will be responsible for is determined by your insurance policy.
If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault, or not. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible.
Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your advisor and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay the Bergstrom Body Shop when you pick up your vehicle, should you choose to get your vehicle repaired at our facility.
If you aren't sure about your deductible, you can call your advisor and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card.
The Bergstrom Body Shop accepts Visa, MasterCard, American Express and GM Goodwrench. The GM Goodwrench Credit Card offers you 90-days same-as-cash. Please see your Bergstrom Body Shop consultant for details.