They weren't able to diagnose the problem I came in for. But they tried to talk me into a different, much more expensive repair that I believe was unneeded. I consulted an auto engineer and was advised to refuse the repair.
I have been a regular customer since i bought my 1st saturn..sl2...just after 9/11 (october 31st to be exact) and they always take good care.
My only complaint: using call center to make appt!! I HATE IT
I bought my 2002 Saturn Vue from you guys back in 2002 and have been taking it to you for servicing ever since. I am obviously please with your service, and the option of staying comfortably while my car is serviced. I also like the option of being dropped off and picked up, if necessary.
I have my car served there a lot...they are always great. Just a few little things...the last 2 times I've had my oil changed they have forgotten to switch the sensor and oil light went on and I had to go back both times to have it taken care of. This last maintenance, the work was fine, but the communication and the pick up of my vehicle was misunderstood. The repair took more than a few hours (which was longer than expected, no big deal), however, because we had obligations that evening, I was not going to be able to pick up the car until after they closed. I asked if I could pay over the phone, but have my keys placed under the mat. When I arrived, the car was locked. Causing me to to home, get my spares and go back to get the car. I called the next day and they had my original set of keys and the receipt for the repairs ready for me to pick up. I had to stop at the shop again to pick up these things that should have been left in my car th previous. It's a good thing I live pretty close and that we had another vehicle to drive me back and forth to get the spare keys. Paying a closer detail to these small things would make the experience more flawless. Thank you
I have been coming here for service ever since I bought my car (purchased new here). I totally depend on you for advice as well as service.Though my car and I are getting up in years we hope to continue for many more. And thank you for the cookies!