I took my vehicle to my local dealership to save hours of drive time. They told me that what I was experiencing was a 'normal characteristic for my vehicles transmission'. They wouldn't listen to what I had to say and misdiagnosed the problem. Down the road this could've cost me A LOT of money. I then took it into Bergstrom and they did an awesome job. They took my transmission apart and found that the 3-5-R clutch was burnt out. I ended up getting a new transmission put in for free under warranty which was great. I also loved that I got a brand new GMC Sierra as a rental vehicle for a week. Excellent work by the crew over at Bergstrom Buick GMC in Appleton. I will definitely be recommending them.
I feel Cory and Mitch went above and beyond to make the visit go well. My car was towed in and they were able to look at it the same day, calling me to let me know what was wrong. Everything was reasonable and they even made special deal for a long time customer. I will always bring my vehicle to them!
My wife brought her car in for an oil change. She mentioned that she was having issues with the tire, so the mechanic checked and found a nail in the tire. They took care of the tire, oil change, and inspection and had her on the road again in a very short time.
Had a coupon for $19.95 oil change, free tire rotation and alignment check. They wanted to charge me $45! I had to point out the FREE part. Was told truck was done, and in wash. 45 min later I got my truck. Turns out the manager wanted 7 lot cars washed before my vehicle. Not cool.
Service advisor:1867...excellent public relations..knows his position and provide
great service to protect my interest ...Also have inform me as to what should
have attention in the near future to have my vehicle preforming at best.