My experience at the dealership was great. However, the reason I was there was because the driver's side seatbelt failed. GM (GMC brand) is extremely lucky that this failure didn't occur in an accident. Completely unimpressed that something as important as the seatbelt failed and on top of that, it cost me $300 to replace. It's the first time I have heard such a thing happen and we will probably not be looking at GMC vehicles in the future. I would expect more from a $70,000+ vehicle.
Service appointment on Thursday; was told later that day that vehicle wouldn't be ready until Monday (which was good expectation setting - also offered a loaner, which I didn't need but was a nice touch). However, I was never updated on Monday about status until I called at 5.30pm and waited on hold for a long time. Then I was told it would be ready Tuesday. That should've come from you much sooner - and from you, not by me calling.
Staff were professional there was a problem with my appointment. I did this online, the dealership never got my information. I did show them my confirmation email. Advisor told me that they would get my service done. My car was serviced in the allotted time. Thanks